KB88 Privacy Policy – How We Protect Your Information

1 Introduction & Scope

Kb88 is an international-standard online gaming platform built with Bangladeshi users in mind. This Privacy Policy applies to all services provided through the kb88 website, mobile app, and other digital channels.

When you open an account, play games, or use any of our services on kb88, we collect certain information. This policy explains what that information is, why we collect it, and how it is used. We want you to have full transparency into everything we do.

If this Privacy Policy is updated, the "Last Updated" date at the top of the page will change. For significant changes, you will be notified at your registered email address.

2 What information we collect

Kb88 only collects information that is necessary to provide our services. We do not collect anything beyond what is needed. The data we collect falls into three main categories:

3 How We Collect Information

Kb88 collects information in several ways. We believe it is our responsibility to keep you informed about each of them:

• Direct Provision: Information you provide directly during registration, profile updates, or KYC verification.
• Automatic Collection: When you browse the site, certain technical information is automatically collected through cookies and analytics tools.
• From Third Parties: Limited information may be received from payment providers and identity verification services.
• Support Contact: Communications made via live chat or email may be recorded.

4 Purpose of Data Use

Kb88 uses the data it collects solely for specific, legitimate purposes. The primary use cases are outlined below:

• Account management: To handle registration, login, password resets, and overall account security.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Service Improvement: To enhance your gaming experience and resolve technical issues.
• Legal compliance: To comply with AML (Anti-Money Laundering) and KYC policies.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support where needed.
• Contact: To send relevant promotional offers, security alerts, and important updates.

5 Data Sharing & Third Parties

Kb88 never sells your personal data to third parties for commercial purposes. However, limited information may be shared in the following circumstances to operate our services:

• Payment Gateway: Payment providers such as Mobile Banking, Nagad, and Rocket receive the information required to complete transactions.
• Game providers: Third-party game studios receive only the limited data necessary to manage game sessions.
• Regulatory Authority: Information may be shared with licensing authorities where there is a legal obligation to do so.
• Law enforcement agencies: Relevant information may be provided upon receipt of a court order or government directive.
• Technology Partners: Trusted technology providers assisting with site hosting, security monitoring, and analytics.

All third-party partners operate under kb88's data protection agreement and may not use any shared information for other purposes.

6 Cookies & tracking technologies

The kb88 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

• Essential cookies: Required for core site functionality. These cannot be disabled.
• Performance Cookies: Helps analyze page loading speed and errors.
• Functional Cookies: Remembers your language preference and theme settings.
• Analytics Cookies: Collects anonymous data to understand user behavior.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain features on the site to stop working.

7 Data Retention Period

Kb88 retains your data only for as long as necessary or legally required. Retention periods vary depending on the type of information:

• Account information: For the duration your account is active and for 5 years after it is closed.
• Transaction Records: A minimum of 5 years, in accordance with AML regulations.
• Gaming Log: Up to 12 months to facilitate dispute resolution.
• Contact Records: Support-related emails and chats for up to 3 years.
• Technical Logs: Up to 90 days for security monitoring purposes.

Once the retention period expires, data is securely deleted or anonymized.

8 Data Security Measures

Kb88 applies the highest technical and organizational safeguards in the industry to keep your data secure. The core elements of our security framework include:

• 256-bit SSL Encryption: All data transmissions are protected with the highest-grade encryption.
• Two-Factor Authentication (2FA): An added layer of security on top of your account.
• Firewall & Anti-Fraud System: Suspicious activity is automatically detected and blocked.
• Regular Security Audits: Third-party security specialists conduct regular system audits.
• Staff training: Data access is strictly limited, and all staff are bound by confidentiality agreements.
• Data Backup: Critical data is regularly backed up using encrypted storage.

9 Your Rights

As a kb88 user, you have a number of important rights over your own data. We respect these rights and are committed to helping you exercise them:

To exercise any of these rights, please contact our support team. We typically process requests within 30 days.

10 Children's Privacy & Contact

Kb88 services are intended exclusively for users aged 18 and above. We do not knowingly collect data from minors. Should we discover that any such data has been collected, it will be deleted immediately.

For any questions about this Privacy Policy or your personal data, please reach out to our dedicated privacy team. Our support team is available 24 hours a day, 7 days a week.